Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to share feedback about your experience with the site, you are in the right place. This page explains the best way to reach the team at Online Casinos Australia and what you can expect once your message arrives.
How to Reach Our Team
Email is the most direct way to contact us. Every message is read by a real person, and we aim to respond within two Australian business days. When you write in, a short description of what your message is about helps us get it to the right person quickly — which means a faster, more useful reply for you.
You can reach us at [email protected]
We do not use automated responses as a stand-in for a genuine reply. You will always hear from a member of the team who has actually read your message.
What You Can Write to Us About
We welcome all kinds of enquiries. The most common reasons Australian players and industry professionals get in touch include:
- Questions about our casino reviews — If you would like more detail about how we assessed a particular site, the criteria we used, or how an offer works in practice, ask away.
- Corrections and factual updates — Casino bonuses, terms and licensing details change. If you have noticed something on the site that looks out of date or inaccurate, we genuinely want to know. Accuracy is central to what we do.
- Content suggestions — Is there a topic related to Australian online pokies, payment methods, licensing or casino features that you feel we have not covered well enough? Reader input shapes the content we prioritise.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to online gambling, please mention this in your message. We will point you towards appropriate support services available in Australia, including the national helpline at 1800 858 858.
- Editorial and partnership enquiries — If you represent a casino operator or another organisation and would like to explore how we might work together, please introduce yourself clearly and outline your proposal. Note that commercial arrangements do not influence our editorial rankings or ratings.
- General feedback — Positive or critical, your views on the site help us improve it.
About Our Reviews and How We Work
Online Casinos Australia researches and compares offshore casino sites available to Australian players, covering areas including online pokies and slots, live dealer tables, welcome bonuses and ongoing promotions, payment methods including PayID and other AUD-friendly options, licensing and player protections, and mobile compatibility.
Our editorial assessments are based on desk research and verification — we do not claim to have deposited funds or played at every site we cover. Ratings reflect factors such as bonus value and wagering conditions, game range, withdrawal processes, licensing transparency and customer support availability. Commission arrangements with operators do not determine where a site is ranked.
If you have evidence that a rating or review contains a material error, please email us with the specific detail and a reference. We will investigate and update the relevant page where the evidence supports it.
Response Times and What to Expect
We aim to reply to all messages within two Australian business days. During particularly busy periods — such as when a large number of casino offers are being updated — it may take a little longer. We will always follow up; if you have not heard from us after five business days, a brief follow-up email is welcome.
Please note that we are not able to assist with account queries, bonus disputes or payment issues at individual casino sites. For those, you will need to contact the casino's own support team directly. Our reviews note the support channels each operator offers, so that is a useful starting point.
A Word on Responsible Gambling
All content on this site is intended for Australian adults aged 18 and over. If anything you have read here has raised concerns about your own gambling habits or those of someone you know, support is available. Gambling Help Online operates 24 hours a day at gamblinghelponline.org.au and by phone on 1800 858 858. We encourage anyone who needs it to reach out.
Thank you for visiting. We look forward to hearing from you.